A LEGAL DISCLAIMER

Effective Date: October 2025

The information on this website is provided by Avelora Life  for general information purposes only. By using this website, contacting us, or requesting information about our services, you acknowledge and agree to the terms of this Legal Disclaimer.

1. Non-Medical Home and Community Support

Avelora Life Inc. provides non-medical home, respite, disability, senior, and community support services.

Our services may include respite support, community aide support, personal care assistance, companionship, daily routine support, life skills support, senior independence support, and family support coordination.

Avelora Life Inc. does not provide medical diagnosis, medical treatment, nursing services, therapy, counselling, emergency medical care, or regulated health professional services unless specifically arranged through an appropriately licensed professional.

Our services are intended to support daily living, safety, dignity, independence, and community participation. They are not a substitute for medical care, professional health advice, emergency services, or government-funded clinical services.

2. No Emergency Services

Avelora Life Inc. is not an emergency response service.

If there is a medical emergency, safety emergency, mental health crisis, risk of harm, abuse concern, or urgent situation, please call 911 or contact the appropriate emergency, medical, crisis, or protective service immediately.

Messages sent through our website, email, phone, or social media may not be reviewed immediately and should not be used for urgent or emergency matters.

3. No Guarantee of Funding Approval

Avelora Life Inc. may support families connected with FSCD, PDD, FMS, AISH-related transitions, private-pay arrangements, or other service pathways.

However, Avelora Life Inc. does not make government funding decisions and does not guarantee approval, continuation, increase, or renewal of FSCD, PDD, AISH, private insurance, or any other funding.

Families remain responsible for confirming funding eligibility, approved service categories, authorized hours, payment arrangements, and reporting requirements with the appropriate government program, caseworker, administrator, or funding body.

4. Service Availability

Service availability depends on location, staff availability, client needs, schedule, safety considerations, funding approval, and whether Avelora Life Inc. determines that the requested service is appropriate and within our scope.

Submitting a website inquiry or contacting Avelora Life Inc. does not automatically create a service agreement, client relationship, employment relationship, or obligation to provide services.

Services begin only after appropriate intake, review, consent, documentation, scheduling, and service arrangements are completed.

5. Person-Centred Support, Not One-Size-Fits-All

Avelora Life Inc. aims to provide respectful, person-centred, and practical support. Each client and family situation is different.

Information on this website is general and may not fully apply to every person, family, funding arrangement, or care situation. Specific services, schedules, staffing, and support plans will depend on the individual’s needs, safety considerations, family preferences, available resources, and approved service arrangement.

6. Website Information May Change

Avelora Life Inc. works to keep website information accurate and up to date. However, services, availability, rates, processes, staffing, funding requirements, and program information may change without notice.

Website content should not be relied upon as the final or only source of information. Please contact Avelora Life Inc. directly to discuss your specific needs.

7. External Links

This website may include links to external websites, government programs, community resources, or third-party services.

These links are provided for convenience only. Avelora Life Inc. does not control, endorse, or accept responsibility for the content, privacy practices, accuracy, availability, or services of external websites or third parties.

8. Limitation of Liability

To the fullest extent permitted by law, Avelora Life Inc., its directors, officers, employees, contractors, representatives, and service providers are not responsible for any loss, injury, claim, damage, delay, misunderstanding, or expense arising from the use of this website, reliance on website information, external links, or communication submitted through the website.

Nothing in this disclaimer limits any rights or responsibilities that cannot be limited under applicable law.

9. Contact Us

If you have questions about our services, service limitations, or whether Avelora Life Inc. may be a good fit for your family, please contact us directly.

Avelora Life Inc.
Email: info@aveloralife.ca
Phone: 780-801-8182
Service Area: Alberta

PRIVACY POLICY - THE BASICS 

Effective Date: October 2025
Avelora Life Inc. respects the privacy, dignity, and trust of every person and family we support.
We understand that families may share personal, sensitive, and private information when asking for home, respite, disability, senior, or community support services. This Privacy Policy explains how Avelora Life Inc. collects, uses, protects, and shares personal information.
1. Our Privacy Commitment
Avelora Life Inc. collects, uses, and shares personal information only for reasonable purposes connected to our services, operations, staffing, documentation, scheduling, billing, safety, and legal responsibilities.
We do not sell personal information.
We aim to handle personal information carefully, respectfully, and only on a need-to-know basis.
2. What Information We May Collect
Depending on the situation, Avelora Life Inc. may collect:
Client name, age, date of birth, address, phone number, and email address
Parent, guardian, caregiver, trustee, or emergency contact information
Information about disability, support needs, routines, communication style, behaviour support needs, safety concerns, mobility, personal care needs, preferences, and goals
FSCD, PDD, FMS, private-pay, or service funding information
Scheduling information, attendance records, service notes, progress notes, incident reports, and family updates
Billing, invoicing, payment, and funding-related information
Staff, applicant, employee, or contractor information for hiring, screening, training, payroll, scheduling, and supervision
Website inquiry information submitted through contact forms
Communication records, including emails, phone calls, text messages, online forms, or other service-related messages
We collect only the information reasonably needed to respond to inquiries, assess service fit, provide support, coordinate services, maintain records, and meet our legal, funding, contractual, billing, insurance, and safety obligations.
3. Why We Collect and Use Information
Avelora Life Inc. may collect and use personal information to:
Respond to service inquiries
Understand the needs of the person or family requesting support
Complete intake and service planning
Prepare support plans, safety notes, routines, and family instructions
Provide respite, community support, personal care support, companionship, senior support, and other non-medical services
Schedule and match support workers
Communicate with families, guardians, caseworkers, FMS administrators, and authorized representatives
Document services provided
Manage billing, invoicing, payroll, insurance, and business operations
Respond to concerns, incidents, complaints, or safety issues
Improve service quality and consistency
Meet legal, contractual, employment, funding, and regulatory obligations
4. Consent
Avelora Life Inc. collects, uses, and shares personal information with consent, unless otherwise permitted or required by law.
Consent may be provided in writing, verbally, electronically, through an intake form, through a service agreement, through communication with us, or by continuing to use our services after being informed of how information may be used.
Where appropriate, consent may be provided by a parent, guardian, trustee, legal representative, or authorized decision-maker.
You may withdraw consent, subject to legal, contractual, billing, safety, service, and record-keeping requirements. If consent is withdrawn, Avelora Life Inc. may not be able to provide some or all services.
5. Service Notes and Documentation
Avelora Life Inc. may create and maintain service-related documentation, including:
Daily support notes
Attendance records
Family updates
Progress notes
Incident reports
Safety concerns
Communication records
Support worker observations
Follow-up items
These records help us provide consistent support, communicate with authorized individuals, respond to concerns, meet documentation requirements, and improve service quality.
6. When We May Share Information
Avelora Life Inc. may share personal information only when reasonably necessary and appropriate, including with:
Parents, guardians, trustees, caregivers, or authorized representatives
FSCD, PDD, FMS administrators, caseworkers, or funding-related contacts, where authorized
Support workers, supervisors, coordinators, and internal team members who need the information to provide services
Emergency responders, medical providers, protective services, or legal authorities where required or permitted by law
Billing, payroll, scheduling, documentation, insurance, technology, or administrative service providers who assist with our operations
Professional advisors, insurers, legal representatives, or regulators where necessary
We do not share personal information casually or unnecessarily.
7. Website Forms and Online Communication
When you submit information through our website, email, phone, or online message, we may use that information to respond to your inquiry and discuss possible services.
Please avoid sending highly sensitive information through the website contact form unless necessary. If detailed personal information is needed, we may arrange a more appropriate intake process.
8. Use of Technology
Avelora Life Inc. may use digital tools and service systems for scheduling, documentation, billing, communication, and service coordination.
Access to these systems is limited to authorized users who need the information for service-related purposes.
We take reasonable steps to protect information stored in electronic and paper formats.
9. How We Protect Personal Information
Avelora Life Inc. uses reasonable safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, copying, or modification.
These safeguards may include:
Limiting access to authorized staff and service providers
Using password-protected systems where appropriate
Keeping records in secure locations
Training staff on privacy expectations
Sharing information only on a need-to-know basis
Using organized documentation and communication practices
Reviewing privacy concerns when they arise
No communication or storage system is completely risk-free, but we take privacy seriously and work to reduce privacy risks.
10. Photos, Videos, Testimonials, and Social Media
Avelora Life Inc. will not use a client’s photo, video, story, testimonial, name, or identifying information for marketing, social media, website, or public purposes without appropriate consent.
Families and clients are not required to provide photo, video, testimonial, or media consent in order to receive services.
11. Retention of Information
Avelora Life Inc. keeps personal information only as long as reasonably necessary for service delivery, documentation, billing, employment, insurance, legal, contractual, funding, and record-keeping purposes.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
12. Accessing or Correcting Personal Information
You may request access to your personal information or ask that inaccurate information be corrected.
Avelora Life Inc. may need to verify your identity or legal authority before releasing or correcting information.
Access may be limited where required or permitted by law, including where disclosure may affect another person’s privacy, safety, legal rights, or confidential information.
13. Children, Youth, Adults, and Decision-Makers
Avelora Life Inc. may support children, youth, adults with disabilities, seniors, and individuals who receive support through parents, guardians, trustees, family members, or authorized representatives.
We aim to respect the dignity, privacy, preferences, and voice of the person receiving support while also communicating appropriately with authorized decision-makers and support team members.
14. Privacy Questions or Concerns
If you have questions about this Privacy Policy, how your information is handled, or if you wish to access or correct personal information, please contact:
Avelora Life Inc.
Email: info@aveloralife.ca
Phone: 780-801-8182
Privacy Contact: Bernard Gregorio (Legal and Admin Director)info@gregoriolaw.ca
Service Area: Alberta
We will do our best to respond respectfully and within a reasonable time.
15. Changes to This Privacy Policy
Avelora Life Inc. may update this Privacy Policy from time to time to reflect changes in our services, operations, technology, legal requirements, or privacy practices.
The updated version will be posted on our website with a new effective date.