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Terms of Use

These terms explain the basic rules for using the Avelora Life website, reading our content, and contacting us through online forms, email, phone, or text. Last updated: July 17, 2026.

Important: Avelora Life Inc. provides non-medical home and community support only. This website is not for emergencies, urgent care, medical diagnosis, nursing care, or regulated health professional advice. For emergencies, call 911.

1. Acceptance of These Terms

By using this website, contacting Avelora Life Inc., or submitting information through a website form, you agree to use the site in a lawful and respectful way and to follow these Terms of Use.

2. Website Information

The information on this website is provided for general information about Avelora Life Inc. and our non-medical home and community support services. It is not medical, nursing, legal, financial, tax, insurance, or funding approval advice.

3. Non-Medical Scope

Avelora Life provides non-medical support only. We do not provide emergency services, medical diagnosis, medical treatment, medication administration, nursing care, or regulated health professional services unless specifically arranged through an appropriately licensed provider.

4. Emergencies and Urgent Needs

This website, email, text, and consultation form are not monitored for emergencies or urgent safety concerns. If there is an emergency, immediate risk, or urgent medical concern, call 911 or contact the appropriate emergency or health service.

5. Consultations and Inquiries

Submitting a form, sending a message, calling, or requesting a consultation does not create a client relationship, service agreement, care plan, or guarantee of service. Avelora Life will review inquiries and respond when appropriate based on availability, support needs, location, schedule, and fit.

6. Service Availability

Services are offered across Alberta where staffing, scheduling, safety, and service fit can be confirmed. Availability may vary by community, timing, funding pathway, requested support type, and individual needs.

7. Funding and Billing

Avelora Life may support private pay, FSCD, PDD/FMS, and eligible Client Directed Home Care Invoicing Program pathways when requirements are confirmed. Eligibility, funding approval, direct billing, reimbursement, and payment decisions are determined by the applicable funding body, administrator, caseworker, program rules, or service agreement.

8. Information You Provide

Please provide accurate contact details and avoid submitting unnecessary sensitive information through website forms. If you share information about another person, you confirm that you are authorized to do so or are acting as a parent, guardian, representative, or authorized support person.

9. Privacy and Communications

Information submitted through the website may be used to respond to inquiries, book consultations, discuss service fit, and complete related follow-up. Please review our Privacy Policy for more information about how Avelora Life collects, uses, and protects personal information.

10. Third-Party Links

Our website may link to third-party websites, maps, social media pages, resources, or funding information. Those websites are controlled by their own owners and may have different terms, policies, and content. Avelora Life is not responsible for third-party websites.

11. Content Ownership

Website text, layout, images, graphics, brand materials, and other content are owned by or licensed to Avelora Life Inc. unless otherwise stated. You may not copy, reuse, sell, publish, or modify website content without written permission.

12. Website Use

You agree not to misuse the website, attempt unauthorized access, submit false or misleading information, interfere with site operation, copy content for competing purposes, or use the website in a way that could harm Avelora Life, website users, clients, families, or service partners.

13. Limitation of Website Responsibility

Avelora Life aims to keep website information helpful, accurate, and current, but website content may not reflect every service detail, funding requirement, community availability, or individual circumstance. Use of this website is at your own discretion. A formal service relationship, if any, is governed by the applicable service agreement and confirmed communication with Avelora Life.

14. Changes to These Terms

Avelora Life may update these Terms of Use as services, website features, business practices, or legal requirements change. The updated version will be posted on this page with a revised date.

15. Governing Terms

These Terms of Use are intended for visitors using the Avelora Life website in Alberta, Canada. Where applicable, website use may be interpreted under the laws of Alberta and Canada, unless another requirement applies by law.

Questions About These Terms?

Contact Avelora Life Inc. if you have questions about this website, our inquiry process, or how to reach the right team member.